Online shop terms and conditions


The following terms and conditions concern the scope and conditions of the sale of goods by the Seweryn Udziela Ethnographic Museum in Kraków, located on ul. Krakowska 46, 31-066 Kraków. The Museum is included in the registry of cultural institutes functioning under the auspices of the Lesser Poland Voivodeship under number RIK 12/99, NIP number: 9441503752, REGON: 000277492, and henceforth shall be referred to as the “Vendor”.

The Vendor is the administrator of clients’ personal information that has been processed in connection to sales made through the Shop.


Definition of terms utilised in the Terms and Conditions:
Shop: internet shop administered through the webpage available at the address: http://ethnomuzeum.eu 
Vendor: The Seweryn Udziela Ethnographic Museum of Kraków, ul. Krakowska 46 31-066 Kraków, NIP: 9441503752, REGON: 000277492
Buyer: Person registered and logged into the internet Shop, who accepts the terms and conditions of the Shop as outlined below and makes a purchase from the Shop.
Order: Any goods placed in the Cart by the Buyer, along with shipping and payment information.
Business days: Monday–Friday with the exception of the holidays.

§ 1. Basic Information

1. All prices given in the internet Shop are gross prices (they include the VAT tax). The given price of each item is binding at the moment of the client’s order. We reserve the right to change the price of the items offered, to cancel promotions on our internet pages and to make changes at any time.
2. Given prices do not include shipping or other possible costs associated with the completion of the transaction.
3. Orders can be made:

a) Through the Internet Shop: http://etnomuzeum.eu 
b) Via e-mail: sekretariat@etnomuzeum.eu 

4. The Buyer can choose the following forms of payment for purchased goods:

a) Payment before receipt of goods – the client pays for the product before it ships by bank transfer to the following account: 20 1240 4722 1111 0000 4857 1971 Bank Pekao SA
b) Payment in cash: before receipt of goods
c) Payment in cash: upon receipt of goods in the Museum office
d) Electronic payment via PayU

5. During the ordering process, the client must give their tele-address information, information for the invoice (if an invoice is necessary) and shipping information (if it is different than the tele-address).
6. The bank transfer should include the name of the purchased product if the order is made through e-mail, or the order number if the order is made through the Internet Shop.
7. If the form of payment for the order is a bank transfer (a payment to the designated Shop account), the shipment of the product is made by the Shop after the payment posts to the bank account or after receipt of information from the electronic payment service PayU.
8. In order to make a purchase requiring international shipping, the client must contact the Shop via email at the address: sekretariat@etnomuzeum.eu or by phone at the number: 12 430 60 23 ext.10.
9. Placing an order is contingent upon the acceptance of the Terms and Conditions.

§ 2. Protection of Personal Data

1. The purchase of products through the Shop is possible after the completion of a form requiring the Buyer’s personal information. Submission of the form (pressing the “Order” button) constitutes consent to the processing and storing of the Buyer’s personal data by the Vendor, for such a time as is necessary for the servicing and completion of the sale through the Shop, in accordance with the Act on the protection of personal data, ratified 29 August 1997 (Dz. U. Nr 133, poz. 883, with changes).
2. The submission of personal data by the Buyer as well as the giving of permission for its processing are voluntary, but also necessary for the completion of the transaction by the Vendor. The Buyer assumes responsibility for supplying false personal information.
3. The Vendor reserves the right to refuse to complete a transaction, as well as the right to cancel an order of an item if the Buyer provides false data, or the data arouses justified reservations in the Vendor as to the veracity of the data. In this situation, the Buyer will be informed by telephone or e-mail of the reasons for the cancellation of the order. The law entitles the Buyer to an explanation of all circumstances connected to the verification of submitted data as well as the cancellation of an order. In the case of a lack of data allowing the Vendor to contact the Buyer, the Vendor will share these explanations upon contact by the Buyer.
4. The Buyer is entitled to change, update, or delete their data, or stop (temporarily or permanently) their data from being processed.

§ 3. Purchases

1. One can make a purchase in the Shop by filling out a form that includes the Buyer’s data or by sending the order to the email address: sekretariat@etnomuzeum.eu 
2. The Buyer assumes full responsibility for any transactions which are made using the Buyer’s personal data.
3. The Buyer should inform the Vendor in the case of an expiration, a change, or the deletion of the Buyer’s email account.
4. The Buyer affirms that all of the data submitted by him/her in the course of ordering is valid and true, and the Vendor is not obligated to verify the validity of the data.

§ 4. Shipping

1. The Vendor completes the shipping of ordered goods at the Buyer’s cost via the Polish Post Office.
2. The Buyer can pick up the purchased merchandise in the Museum office (located at pl. Wolnica 1), Tues–Fri between 10:00am and 18:30pm. Please contact the Shop’s service department in advance:
e-mail: sekretariat@etnomuzeum.eu 
tel. 12 430 60 23
3. The shipping cost is calculated according to the Polish Post Office’s pricing, proportional to the weight of the package, and is added to the order when the order is submitted via the form in the internet shop, or provided by the Vendor during the process of ordering via e-mail.
Shipping costs for orders over 200 zł: 0 zł
In-person pickup: 0 zł
4. We ship ordered items within 2 days after receiving payment. Estimated time on all deliveries within Poland is 3 business days
5. The Buyer can pay for the purchased Products:

a) by wire transfer before the shipment of the item
b) by cash upon delivery
c) by cash upon receipt of the item at the Vendor’s office
d) via PayU

§ 5. Withdrawal from the sale and return of purchased goods

1. In accordance with the Act of May 30, 2014 on consumers’ rights, the Buyer who is a natural person and whose purchase is not directly related with professional or economic activity can withdraw from the sale by submitting a signed written statement, without providing an explanation, within 14 days of receiving the purchased items.
2. The Buyer and the Vendor are obliged to return everything that had been exchanged to each other in its original condition, with the exception of instances when a change was necessary in the course of normal administrative duties. The return should take place immediately and no later than 14 days after receipt of the item.
3. Returned Products should be mailed to the Shop:

Muzeum Etnograficzne im. Seweryna Udzieli w Krakowie
Sklep internetowy www.etnomuzeum.eu  
ul. Krakowska 46, 31-066 Kraków

4. Returned Products should be accompanied by a Statement Concerning the Withdrawal from a Contract Signed Remotely (form below).
5. The Buyer is obliged to deliver the Vendor the complete package with the purchased goods in their original condition no later than 14 days after withdrawing from the contract.
6. The Buyer covers the shipping costs of the goods to the Vendor. The Vendor does not accept returned packages without prepaid shipping.
7. Shipping costs for returned goods are not reimbursed.
8. In the case of a successful withdrawal from the sale, the Buyer will receive the full amount paid for the purchased product no later than 14 days from the day of informing the Vendor about his/her withdrawal from the sale (i.e., from the day that the Vendor receives the returned product along with the form informing about the withdrawal from the sale).
We will return the amount due using the payment option indicated on the form.

§ 6. Contact with the Shop

1. Customers visiting the online Shop are served from Monday through Friday between 7:30am–3:30pm.
2. The Shop’s staff can be reached at the phone number 12 430 60 23 (ext. 10). The Buyer is responsible for the connection fee.
3. All inquiries can be also sent to: sekretariat@etnomuzeum.eu 

§ 7. Customer complaints

1. The Vendor is responsible for any discrepancy in the sale on purchased products provided that the Buyer is a natural person whose purchase is not directly related to professional or economic activity. This is in accordance with the Act of May 30, 2014 on customers’ rights (Dz.U. z 2014 r. poz. 827).
2. The Buyer has the right to report any discrepancy between the purchased product and signed sale agreement if the product differs from what has been described in the agreement in accordance with the act of April 23, 1964 (Dz.U. Nr 16, poz. 93 ze zm.), the Civil Code and the acts of May 30, 2014 on customers’ rights (Dz.U. z 2014 r. poz. 827).
3. In the case of filing a Customer Complaint, the Buyer should send the product to the Shop:

Muzeum Etnograficzne im. Seweryna Udzieli w Krakowie
Sklep internetowy www.etnomuzeum.eu 
ul. Krakowska 46, 31-066 Kraków

accompanied by proof of purchase and a completed Customer Complaint (form below). 
4. Customer complaints will be processed by the Vendor no later than 14 days after receiving the package with the product.
5. The Vendor is only responsible for any discrepancy between the product and the agreement if the discrepancy is reported within two years of delivery to the Buyer.
6. The Buyer loses the right to claim the restoration of the product to the condition stated in the agreement if he/she does not inform the Vendor about it within two months of discovering the discrepancy between the product and the agreement.

§ 8. Final provisions

1. The Vendor has the right to introduce and cancel offers and promotions and to change Products’ prices in the Shop as long as they do not violate the rights of the Buyer, especially the conditions of sales signed previous to any changes made by the Vendor.
2. In matters unregulated by the Terms and Conditions, general regulations in the existing law will apply, especially the act of April 23, 1964 (Dz.U. Nr 16, poz. 93 with changes), the Civil Code, as well as the acts of May 30, 2014 on consumers’ rights (Dz.U. z 2014 r. poz. 827).
3. The following Terms and Conditions do not exclude or limit any right which the Buyer, as a customer, enjoys in compliance with the current law. In the case of a conflict between the postulates? of these Terms and Conditions and the absolutely mandatory regulations granting consumers’ rights, regulations have priority.
4. The following Terms and Conditions are valid from December 1, 2017.