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Accessibility Statement


General information

The Ethnographic Museum in Kraków is committed to making its website(s) accessible, in accordance with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public bodies. The accessibility statement applies to the website

  • Date of website publication:
  • Date of last major update:

Compliance status

This website is partially compliant with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public sector bodies due to the following non-compliances or exclusions:.

Non-accessible content

The slider on the home page is not accessible to people using readers. The information in the slider is accessible from other levels of the page. Difficult to navigate headings Some of the multimedia on the site is not accessible due to the lack of suitable alternative texts. Every effort is being made to systematically supplement the alternative texts of the above multimedia. Multimedia were published before 23.09.2020 (see Exclusions). The PDF and DOC documents published on the website are written in a way that is inaccessible to visually impaired persons. Documents are systematically supplemented with either accessible PDF and DOC versions or text versions. The documents were published before: 23.09.2020 (see Exclusions). 

Content exempt from accessibility

Multimedia published before 23 September 2020 has been exempted from accessibility. Maps are excluded from the accessibility obligation. Content featuring certain works of art and monuments has been excluded from accessibility.

Preparation of this accessibility statement
  • This statement was prepared on:
  • Data ostatniego przeglądu deklaracji:

The accessibility Statement was created on the basis of a study conducted by an external entity.

External entity name


Feedback and contact information

Provide the contact information of the person responsible for accessibility and for processing requests Anna Szelingowska, email:, phone number: 533325435.

Everyone has the right:

  • submit a comments on the digital accessibility of the website or its element,
  • submit a request to ensure the digital accessibility of a website or its element,
  • request that non-accessible information be made accessible in alternative form.

The request must include:

  • contact details of the reporting person,
  • indication of the website or its element which the request relates,
  • indication of a convenient form of providing information, if the request concerns disclosure of inaccessible information in an alternative form.

Consideration of the notification should take place immediately, at the latest within 7 days. If it is not possible to provide accessibility or an alternative form within this period, it will take place no later than 2 months from the date of notification.

Complaints and appeals

If the public sector body refuses to comply with the request to provide accessibility or an alternative method of access to information, the person submitting the request may submit a complaint regarding the provision of digital accessibility of a website, mobile application or their elements. After exhausting the above-mentioned procedure, is possibility to submit an application to the Ombudsman.

Architectural accessibility

The Ethnographic Museum in Krakow operates in two locations: in the Town Hall at 1 Wolnica Square and in Dom Esterki at 46 Krakowska St. Both buildings are located approximately 100 metres from each other.

The Museum does not have its own car park for visitors.

1. The Ethnographic Museum, City Hall, pl. Wolnica 1, 31-060 Krakow

A four-step staircase leads to the entrance door of the Town Hall. To the right of the stairs, parallel to the wall of the building, there is a wheelchair ramp with handrail. The glazed entrance doors open inwards. They do not open automatically and are quite heavy, so a porter is required to assist in opening them, who works at the reception desk just inside the Town Hall entrance.

The reception desk is not built into the building and is therefore clearly visible to visitors - enabling the porter to go out to visitors with information and to quickly help them open the doors. To the left of the entrance is the cash desk. You will also find a small museum shop in the same area. The cloakroom is located on the ground floor, i.e. on the same level as the reception and the cash desk.

You can access the cloakroom from two sides - either by passing the porter's desk or from the side of the ticket office and the museum shop.

The toilet is located to the right of the entrance. It is adapted for wheelchair users and the visually impaired.

There are no thresholds or other architectural barriers to mobility in the reception area, ticket office, cloakroom and toilet. The Town Hall building at 1 Wolnica Square has three floors. A lift, equipped with a handrail, is available for visitors. There are no voice announcements in the lift, no contrasting markings or Braille signage. The use of the lift is accompanied by a Museum employee, i.e. an exhibition supervisor, guide or porter.

Permanent exhibition space

The permanent exhibition in the Town Hall occupies three levels: ground, first and second floor.

The ground floor (the Cracow and Podhale chambers, a niche with a pottery kiln, an oil mill, a folusz, a schoolroom and wooden architectural models in the corridor). When entering the chambers located on the ground floor, pay attention to the relatively high thresholds. These can be an obstacle for people with mobility impairments. Remember that you can use an assistant to help you enter or wheelchair into the chambers and, if necessary, accompany you throughout the tour. The use of an assistant is free of charge. For organisational reasons, please register your wish to be assisted at least two working days before your planned visit.

First floor (gallery of folk costumes, part of the exhibition devoted to topics such as the peasant family and community, traditional economy, handicrafts and domestic products, musical instruments and Christmas and Easter rituals). Some of the exhibits are in glass cases, while others are placed on pedestals or are behind a railing. Mobility in a wheelchair is possible. There is a toilet on the first floor, next to the lift, but it is not adapted for people with mobility impairments. The nearest toilet adapted for people with mobility disabilities is on the ground floor.

The second floor ('Uncovered Earth' - an art exhibition from the collection of the Ethnographic Museum in Kraków). It contains paintings and sculptures that are not in any way protected by barriers or glass. There are few low thresholds. Wheelchair access is possible, although assistance may be needed to cross the thresholds, which trained room supervisors will help with. There is no toilet on the second floor. The nearest toilet is located on the first floor.

The permanent exhibition spaces include:
armchairs with backrests on which to sit,
contrasting markings at steps and thresholds,
transparencies and magnifying glasses, which can be helpful if you have difficulty reading the finer print.

 2. Ethnographic Museum, Dom Esterki, 46 Krakowska Street, 31-066 Krakow

The Museum's second location is at 46 Krakowska Street in the Esterka House, a historic building from the end of the 14th century. It houses: The Museum Library, the Directorate's offices, the Secretariat, Accounting and Administration, as well as the offices of some of the substantive staff.

The Museum also holds temporary exhibitions in Esterka's House, which are usually located in the basement of the building.

At the entrance to the building from 46 Krakowska Street, you will encounter an eighteen-centimetre-high stone step down. It presents a significant architectural obstacle, so you are welcome to use, if necessary, the entrance without architectural barriers - from Trynitarska Street. Blue signposts will guide you to this entrance. Turning from Krakowska into Trynitarska Street, 20 metres from the turn, you will see the entrance gate on the left, which is opened by using a bell. The bell is located on the left side of the gate, at a height of 100 cm. The gate opens inwards. After the gate, head straight ahead. Unfortunately, the surface of the courtyard is covered with uneven cobblestones. Crossing with a pram is possible, but not the most comfortable. When you have passed 50 metres, you will come to a door on the left which will lead you inside the building.

Behind the door you will find a ramp with a handrail, allowing people with mobility impairments to move freely. Once inside, you will find yourself in a small lobby. To the right of the entrance is a toilet, adapted for people with disabilities. Unfortunately, due to limited space, we have not been able to provide a comfortable place to change nappies, a so-called "comforter". We are still considering how to solve this problem. Further to the right, behind the toilet, is the self-service cloakroom. Across from the entrance is the reception desk. You can travel between the floors of the building by stairs (staircase inside the building) or by lift, or more precisely by the built-in passenger lift, which is located outside in the courtyard.If you wish to use the lift, please inform the person at reception.

When using the lift, you have to keep pressing the button with the number of the floor you want to reach. The buttons are large and marked with contrasting numbers in black and Braille. In case of any problems, there is a yellow and black clearly marked emergency button inside the lift. The doors to the lift are glazed. When you use the lift, you can hold on to the handles, which are next to the control panel, on either side of the buttons. Do not lean against walls or doors.

If you enter the building from Krakowska Street, you will encounter an eighteen-centimetre step down at the entrance. The floor level of the Museum is lower than the street level. After entering the interior of the building through the main door, you have to open another glass door. The distance between the main entrance and the inner glass door is about half a metre. Immediately behind the glass door, on the left, is the reception desk, which also functions as a cash desk. The reception staff and exhibition supervisors are trained to deal with visitors with disabilities. If necessary, they assist visitors with getting into the building where possible. The cloakroom and toilet facilities are located behind the reception desk, on the left-hand side.

Additional information


We have prepared for visitors to the permanent exhibitions located in the Town Hall at Wolnica Square:

An audio guide for visually impaired visitors
To be borrowed free of charge at the ticket office for the duration of the visit. The audioguide includes audio description of the rooms, selected exhibits and contextual information. The tour can be divided into two parts: ground and first floor, and a separate tour of the art exhibition "Unbound Earth" located on the second floor. The tour time is approximately 90 minutes for the ground and first floor and 60 minutes for the art exhibition. The whole thing takes about two and a half hours. During your visit, you can make use of several relaxation spaces located on each floor.

Tablet with films in Polish Sign Language

For Polish Sign Language speakers, we provide PJM-guided tablets in the form of an app with pre-loaded films. The tablet is available to borrow free of charge at the box office. It contains almost 30 films in Polish Sign Language, which tell the story of individual places and objects in the permanent exhibition.

Guided tours without a guide

It is possible to visit the exhibitions with a museum visitor's assistant. Visits with an assistant are free of charge. The offer is available to visitors individually at a convenient time to be determined by the visitors. For organisational reasons, please register your wish to be assisted at least two working days before the planned visit.

Guide/assistance dog

Please note that a guide or assistance dog is always welcome at the Museum. If necessary, ask the porter for a bowl of water for your dog.

Translation into Polish Sign Language

We offer the possibility to use a Polish Sign Language interpreter free of charge during workshops, meetings and other events organised by the Museum. For organisational reasons, we request that you notify us of your wish to use PJM interpreting services at least two weeks before your planned visit.

Other information and declarations

We are open to all needs, suggestions and ideas. Please bring them to the attention of Anna Szelingowska, who coordinates the Museum's accessibility for all who wish to visit. Contact: tel./MS: 533 325 435