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Museum Accessibility

The Ethnographic Museum in Kraków strives to be accessible for any and all visitors. Because our guests have a variety of needs, we work hard to ensure that everyone feels comfortable and can utilise our facilities to the fullest extent.

We have adapted our permanent exhibition space to the needs of those with movement disabilities. We have also introduced a visitor path for those with visual impairment. We are actively working with translators of Polish sign language, and are leading workshops for people with intellectual disabilities. We believe it is important that our activities provide a meeting place for different kinds of people.

We are open to hearing your thoughts, suggestions, and needs. Please contact Olga Błaszczyńska, our Museum accessibility coordinator, and she will try to answer any questions you may have about visiting the museum.

Olga Błaszczyńska
tel./SMS: 533 325 435
Email: blaszczynska@etnomuzeum.eu

 

Pricing Policy:

We offer discounted ticket prices for persons with disabilities:

  • Discounted entrance to the permanent exhibition – 7 zł
  • Group discount (10+ people) – 5 zł per person

The visitor will not bear any additional costs in terms of Museum-provided accommodations according to his/her needs.

See our exhibitions with a Museum-provided assistant!

If visiting the Museum on your own is difficult for you, we will provide you with an assistant to guide you through the permanent exhibition. They will help you safely and comfortably navigate the exhibition as well as help you to fully experience available materials. This service is completely free. If the need arises, the assistant will also help you travel from the tram stop or car to the Museum and back again. To help us best organise assistance for you, please let us know your needs at least two days ahead of your visit to the Museum. You may call 533 325 435 (there’s also the possibility of notifying us via SMS) or write to the email address blaszczynska@etnomuzeum.eu.

 

Location of the Museum and how to get there

The Ethnographic Museum in Kraków is housed in two buildings. The first is the “House of Esther” on Krakowska 46, and the second is the Town Hall at plac Wolnica 1.
The buildings are close to one another – about 100 metres away. One can reach the museum via city transportation. The closest stop is the tram stop “Plac Wolnica”. Trams 6, 8, 10, and 13 all make stops here.
The Town Hall is where the permanent exhibition is located, and majority of our educational events happen here.
“House of Esther” houses our temporary exhibits. Our library and administrative office is also located here.

 

Accessibility to the Town Hall

Surrounding area

The path from the tram stop to the Museum is accessible for those with physical disabilities. From the tram stop, depending on the direction one is arriving from, it is necessary to cross one or two crosswalks for pedestrians. The curbs by the crosswalks are wheelchair-accessible.
Stairs (four steps) lead to the entrance of the Town Hall. On the right side of the stairs are handrails and a wheelchair ramp runs parallel to the building’s wall. The glass entrance doors open inwards. They do not open automatically and are quite heavy, which is why a porter is necessary to assist in opening them.

Reception area

By the Town Hall’s entrance you will see the help desk. It is open and visible, which allows porters to greet guests with information, and also to assist with opening the doors.
Ticket sales are located on the left side of the entrance. There is also a small museum store in this location.
The cloakroom is located on the ground floor. You can enter it from two directions, either by passing the porter’s station or from the direction of the sales and museum store.
The restroom is located on the right side of the entrance. It is accessible for those using a wheelchair or people with vision impairments.
An elevator outfitted with handrails is also available for visitors. An employee of the museum will assist you with its use – either an exhibition conservator, a guide, or the porter.
In the reception area there are no thresholds or other architectural barriers that would impede movement.
 
The Permanent Exhibition

The permanent exhibition’s space includes:

  • benches and chairs for visitors
  • high-contrast warning signs indicating stairs and thresholds
  • plastic magnifying glasses for reading small text

The permanent exhibition in the Town Hall consists of three floors:

  • The ground floor (Kraków and Podhalański Room, a niche with a kiln, an oil mill, a fulling mill, a classroom and wooden architectural models in the hallway). On the ground floor by the entrance to the rooms there are high thresholds which may be an obstacle for those with physical disabilities. An assistant can help you enter a room (with or without a wheelchair), and can also assist you throughout your entire visit. This assistance is free of charge. We kindly ask you to inform us about your need for assistance at least two days prior your planned visit (Olga Błaszczyńska, phone number 533 325 435; you can also send us a text message or email blaszczynska@etnomuzeum.eu).
  • First floor (the gallery of folk costumes, the part of the exhibition dedicated to topics such as family and the peasant community, traditional economy, crafts and home manufacturing , musical instruments, Christmas and Easter customs). Some exhibits are displayed in glass-cases, some are placed on pedestals, while others are positioned behind special barriers. There are not many thresholds on the first floor, and they are rather low. Using a wheelchair is possible, although  assistance may be needed to pass some thresholds. Assistance will be provided by the trained staff members present in each room.
  • Second floor (“Unattainable Earth” – an art exhibition based on the collection of the Ethnographic Museum of Kraków). This exhibition includes paintings and sculptures which are not protected by glass-cases or barriers. There are only a few, rather low, thresholds on the second floor.  Using a wheelchair is possible, although assistance may be needed to pass these thresholds. Assistance will be provided by the trained staff members present in each room.  

 

Visitors with visual impairments

  • A guide dog is always welcome – we are happy to provide a bowl of water for him or her.
  • We have prepared a special tour  for the blind and those with a visual impairment. It allows one to explore our exhibits and materials through their sense of touch. Due to a lack of floor stripes and audio guides, visiting the Museum is only possible with an assistant. The assistant is free of charge. This tour is available for individual visitors and groups. We kindly ask you to inform us about your need for assistance at least two days prior to your visit (Olga Błaszczyńska, phone number 533 325 435; you can also send us a text message or email blaszczynska@etnomuzeum.eu).
  • Children’s educational workshops  for organised groups, customised for those with visual impairment, include: “Christmas: A Special Time”, “In an Old School”, “Krakovians: Come, I’ll Tell You a Story”.
  • It is possible to customise other workshops for organised groups according to your needs.

 

Visitors with a hearing impairment

  • The Polish sign language translator – translation is free of charge during guided tours, during workshops for organised groups and other educational events. We kindly ask you to inform us about your need for a translator at least two days prior to your visit (Olga Błaszczyńska, phone number 533 325 435; you can also send us a text message or email blaszczynska@etnomuzeum.eu).       

 

Visitors with physical disabilities

  • Every event organised in the Town Hall is accessible to visitors with physical disabilities. If needed, we offer an assistant to help you, free of charge (it is necessary to inform us about your need for assistance at least two days prior to your visit – Olga Błaszczyńska, phone number 533 325 435; you can also send us a text message or email blaszczynska@etnomuzeum.eu).      

 

Visitors with intellectual disabilities and autism

  • Free workshops within the auspices of the program Bon Kultury: “Freeze-frame” and “Tracing the Everyday”. Workshops are for organised groups, up to 15 participants and 16+ years old.